English
REFUND POLICY
Most of the products that we offer are custom/made to order items and are non refundable. Upon ordering please provide the correct device/s, device size, fabric choice & waist measurement for your order. There is a small window of appx a few hours if you have any modifications after ordering. We need to be contacted ASAP. Within a few hours to 24 hours we will start work on your order. After you receive your items, if there is a problem with the construction of your pouch or size of your pouch we need to be notified within 3 days of receipt of delivery of your order which is sufficient enough time to know if you have a problem. If the error is on our part we will refund your purchase price, however if there is an error in the size that you provided us there are no refunds or exchanges. If we approve your return due to a problem on our end, please send it back within 10 days. Each pouch is custom made to order for each customer which may include a differerent sizing preference, multiple sized devices in one pouch, multiple fabric designs & colors on the pouch, monogramming, embellishments such as ric rac, belt colors, attached or detachable belts which are custom sized to each individual, and different belt closures. They are difficult to resell therefore no refunds. If your pouch or belt needs to be made smaller that can be arranged for a small fee but we can't make it bigger. We want to be fair to customers but the pouches are handmade and take a good amount of time to complete, the correct information is very important.
The pouches endure alot in daily use and activities and will wear out over the course of a few months to a year depending on the child and their activitiy level. We recommend purchasing a few pouches and alternating them to make them last longer.
SHIPPING:
Please allow 5-7 business days for your item to be made and shipped out. Items are made in the order received and not by choosing Priority Mail Option. If you would like an estimate of the time your order will go out, please contact me. During peak times shipping may take a day or two longer. Upon shipment I will send an email or you will get notification through paypal that your item has shipped.
We can ship Priority Mail which is 1-3 days inside the U.S. and Express Mail at an additional charge of appx $20 which is available upon checkout. If you need your order quickly please contact me so I can give you a time estimate and if I am able to rush your order.
For international delivery please allow two weeks plus to receive your order. Your order may also be subject to import duties and taxes once the shipment arrives in your country. The fee is based on the total of the merchandise and varies with each country. Please note, we cannot be responsible for taxes regarding your package. You may get a notice in the mail from customs requesting payment. If you dont pay the taxes, your package will be held up and you wont receive it.
